Refund policy

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For returns initiated more than 30 days after purchase, we will charge a 20% restocking fee. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with no functional defects. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@skillzboard.com If your return is accepted, we’ll send you information for creating a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not cover the shipping cost for returns. If you would like us to create a shipping label for you we will deduct the cost from your return's refund amount.  

You can always contact us for any return question at contact@skillzboard.com 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.